Quality assurance policy
DATE CREATED: August 2008
DATE REVIEWED: September 2020
DATE OF NEXT REVIEW: September 2021
1. PURPOSE:
Alert Training UK Ltd (hereafter referred to as “the company”) overall aim is to ensure a quality service, which meets the needs, expectations and potential of our learners and customers whether internal or external to the company.
2. SCOPE/OBJECTIVES:
* All staff are accountable and responsible for ensuring that the very best quality of service is provided to all our students and customers whether internal or external to the company.
* That we will seek to achieve continuous improvement of quality, so those internal and external students and customers are provided with a better and improving quality of service.
* That all areas of the company work to a clearly defined planning and review cycle which is used to link strategic and operational planning which provides for clear and regular processes of monitoring, evaluation, review, self-assessment and continuous improvement.
* That the policy is actively led and supported by all staff. It will be promoted in a climate where staff are supported and trained to provide a higher quality service and where good practice and innovation is celebrated and shared across the company.
3. DEFINITION:
Ongoing, continuous process of evaluating (assessing, monitoring, guaranteeing, maintaining and improving) the quality of the related occupational competency.