Hospitality Team Member Apprentice (Cafe Assistant)

Location: Quench Ltd - Salisbury

Salary: £111.00 weekly wage

Employer Type: Hospitality

Job Type: Hospitality Team Member Apprentice (Cafe Assistant)

The Role:

We’re looking for a friendly and enthusiastic individual to help run our busy community café. To succeed in this role, you need to be creative, hard-working and flexible. Often the first point of contact for people coming into the hub, the post holder will have to be warm, welcoming and create an inclusive atmosphere.

Key Responsibilities
Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables

Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business

Ensuring adequate stock levels in the display fridge and counters and managing stock rotation

Managing queues and meeting customer expectations, upselling to maximise profit

Making good quality barista coffee, and keeping excellent maintenance and cleanliness of the coffee machine

Service of hot and cold drinks, food, cakes and other food items

Keeping the areas tidy and clean including table clearing

Keeping table cutlery boxes stocked up and tidy, including garden tables

Watering plants regularly

Handling customer complaints in the first instance and reporting feedback to the Manager

Working within established guidelines and operating procedures

Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.

Keeping up to date with special promotions and creating displays, updating the blackboards.

Assisting the chef with buffet orders

Managing the washing up areas, making sure the work stays under control.

Helping support cafe volunteers

Assist with setting up meeting room for bookings, including self-help coffee and tea areas

Assisting with marketing of the café on the estate, including delivering flyers

Cashing up at the end of the day

Taking orders via email and phone, and using email and phone to communicate with regular customers

Ensuring compliance with all legislation, H&S and food hygiene

Assist with other duties in the café, Quench building and garden as required

The Client:

Quench Salisbury is an interactive hub in salisbury which aims to unite change makers, ignite social enterprises and activates young leaders to create a better future. Ultimately the vision is to see young adults solve social and environmental issues through innovation and collaboration.
The social enterprise hub is wholly owned by City Gate Church, and based on Churchfields Industrial Estate. It models social entrepreneurship by generating it’s own income through a cafe, co-working space and hiring meeting places. Working in partnership with other organisations, Quench offers training and support to young adults and social entrepreneurs.

Required Skills:

Al are desirable and not essential

Knowledge & Skills
Good understanding of Food Safety Standards, HACCP, COSHH, and general Health and Safety regulations
Level 2 award in Food Safety
Barista training
IT literate
Fluent English and good communication skills

Personal qualities
Friendly and approachable
Hard-working and able to work in a busy environment
Motivated and enthusiastic
Aligned with the Quench vision and mission and able to carry this in all aspects of work

Future prospects
Successful apprentice could be offered permanent position, or could be offered support to start own social enterprise business.

Things to consider
Does not need to have a faith, but would need to understand and respect that the café operates out of a church context.
Must be kind and considerate to other staff members with impairments or disabilities.

Working week
Monday to Friday, 9am-3pm (TBC) 25-30 Hours per week.

Total hours per week: 30.00

Expected duration
13 months

Possible start date
03 Dec 2018

Apprenticeship level
Intermediate Level Apprenticeship

01722 332212
01722 332212