Hospitality Team Member Apprenticeship

Hospitality Team Member Apprenticeship

Level: 2

Who is this qualification for?
Hospitality team members should deliver excellent customer experience. Their main skills will be recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team. They should ensure that every customer, whether in a restaurant, bar, hotel or a banqueting or conference setting feels welcomed and looked after. Roles include: waiter, sommelier, bar tender or mixologist.

How long will it take?
Minimum of 12 months

Topics covered
The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the Hospitality Team Member environment.
Apprentices can specialise in these areas:
• Food and beverage service
• Food production
• Barista
• Alcoholic beverage service (and further specialise in wine service, beer and cask ale, or cocktails and mixology)
• Concierge and guest services
• Reception
• Housekeeping
• Reservations

Core behaviours include: a strong work ethic and willingness to learn; being respectful and punctual; health and safety awareness; being prepared to work irregular hours; and effective communication.

Assessment method
Apprentices are expected to achieve a number of End-point Assessments to conclude their apprenticeship.
• On-demand test – a 90-minute, on demand, multiple choice test, comprised of scenario-based questions.
• Practical observation – a three-hour observation of the apprentice in an operational kitchen environment, producing food to standard. The test will be split to cover preparation and service.
• Business project – this section will comprise a project looking at an idea/opportunity to make improvements to the business. It will require a research phase and will be presented to the employer and an independent assessor.
• Professional discussion – a 40-minute structured meeting. The discussion will focus on the skills and knowledge gained on programme.

English, ICT and Maths
Apprentices will need to achieve Level 2 in English and Maths prior to taking their End Point Assessment if equivalent qualifications have not already been achieved prior to enrolment. Some standards may require ICT.

Off the job training
Apprentices must complete 20% off-the-job training whilst on programme. Specific rules govern this, and it must take place in the apprentice’s contracted hours.

Cost and funding
Eligibility for funding will be established on an individual basis.

01722 332212
01722 332212