Hospitality Supervisor Apprenticeship

Hospitality Supervisor Apprenticeship 

Level: 3

Who is this qualification for?
Hospitality supervisors work in a variety of businesses from bars and restaurants to conference centres and contract caterers. They provide vital support to management teams and can supervise hospitality services and running shifts. They typically work under pressure and must be able to deliver customer service and motivate a team. Supervisors can specialise in specific functions or work across different functions that reflect the varied nature of the industry.

How long will it take?
Minimum of 12 months

Topics covered
The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the Hospitality Supervisor environment. There are three occupational routes available: food and beverage supervisor; bar supervisor and events supervisor. Focusing on the core units of: business, people, customers and leadership.

Knowledge covered includes:
• Motivational theories – Maslow, McGregor, Hertzberg, Tolman
• Motivational techniques – incentives, rewards, training, promotions, disciplinary, target setting
• The importance of consistency of products/service and adhering to business brand standards
• Appropriate leadership styles for different situations
• Management policies and procedures used to control risk

Core behaviours include: a strong work ethic and willingness to learn; being respectful and punctual; health and safety awareness; being prepared to work irregular hours; and effective communication.

Assessment method
Apprentices are expected to achieve a number of End-point Assessments to conclude their apprenticeship.
• Synoptic knowledge test – two-hour on-demand multiple-choice test (scenario-based questions).
• Practical observation – four-hour synoptic practical observation.
• Business project – compiled over two months and ending with a 30-minute presentation.
• Professional discussion – a 30-minute discussion using set criteria from the occupational brief. It will be structured to draw out the apprentice’s enthusiasm, competence and excellence.

English, ICT and Maths
Apprentices will need to achieve Level 2 in English and Maths prior to taking their End Point Assessment if equivalent qualifications have not already been achieved prior to enrolment. Some standards may require ICT.

Off the job training
Apprentices must complete 20% off-the-job training whilst on programme. Specific rules govern this, and it must take place in the apprentice’s contracted hours.

Cost and funding
Eligibility for funding will be established on an individual basis.

01722 332212
01722 332212