Level 2 NVQ Diploma in Customer Service

City and Guilds
Level 2 NVQ Diploma in Customer Service

Who is this qualification for?
The Level 2 Customer Service qualification is ideal for those who work in a person-centred environment and who are keen to learn and implement the skills required when dealing with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry. Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.

Course Duration
Minimum 10 weeks

Topics covered
This qualification covers key responsibilities such as:
• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance and development
• Communicating with customers in writing

Assessment method
This qualification is assessed by gathering evidence for a portfolio (which can be on-line or paper-based) and multiple-choice examination questions.

On application.

Qualification specification

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01722 332212
01722 332212