Level 3 NVQ Diploma in Customer Service

City and Guilds
Level 3 NVQ Diploma in Customer Service

Who is this qualification for?
The Level 3 Customer Service qualification is ideal for those who work in a person-centred environment and who are keen to learn and implement the skills required when dealing with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry. This qualification covers the basic elements of how to deliver an excellent customer experience and will equip you with the necessary skills to work and support customer service delivery. At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Course Duration
Minimum 10 weeks

Topics covered
This qualification covers key responsibilities such as:
• Organising and delivering customer service
• Understanding the customer service environment
• Understanding customers and customer retention
• Resolving customers’ problems
• Principles of business
• Managing personal and professional development

Assessment method
This qualification is assessed by gathering evidence for a portfolio (which can be on-line or paper-based) and multiple-choice examination questions.

On application.

Qualification specification

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01722 332212
01722 332212