To achieve the full qualification candidates must achieve a total of 58 credits in total.

This comprises of

  • All of the mandatory units (27 credits)
  • A minimum of 13 credits from Optional Group A
  • A maximum of 10 credits from Optional Group B
  • A maximum of 8 credits from Optional Group C
  • A minimum of 40 credits must be at Level 3 or above

Mandatory Units

  • Communication in a business environment (4 credits)
  • Principles of business communication and information (4 credits)
  • Principles of administration (6 credits)
  • Principles of business (10 credits)
  • Manage personal performance and development (3 credits)

Optional Group A

  • Produce business documents (3 credits)
  • Store and retrieve information (4 credits)
  • Produce minutes of meetings (3 credits)
  • Handle mail (3 credits)
  • Provide reception services (3 credits)
  • Prepare text from notes using touch typing (4 credits)
  • Prepare text from shorthand (6 credits)
  • Prepare text from recorded audio instruction (4 credits)
  • Maintain and issue stationery and supplies (3 credits)
  • Contribute to the organisation of an event (3 credits)
  • Organise business travel or accommodation (4 credits)
  • Provide administrative support for meetings (4 credits)
  • Administer human resource records (3 credits)
  • Administer the recruitment and selection process (3 credits)
  • Administer parking dispensations (3 credits)
  • Administer finance (4 credits)
  • Buddy a colleague to develop their skills (3 credits)
  • Employee rights and responsibilities (2 credits)
  • Negotiate in a business environment
  • Develop a presentation
  • Deliver a presentation
  • Create bespoke business documents
  • Contribute to the development and implementation of a n information system
  • Monitor information systems
  • Evaluate the provision of business travel or accommodation
  • Provide administrative support in schools
  • Administer parking and traffic challenges, representations and civil parking appeals
  • Administer legal files
  • Build legal case files
  • Manage legal case files
  • Manage an office facility
  • Analyse and present business data
  • Support environmental sustainability in a business environment
  • Resolve administrative problems
  • Prepare specifications for contracts

Optional Group B

  • Organise and deliver customer service (5 credits)
  • Resolve customers’ complaints (4 credits)
  • Bespoke Software (4 credits)
  • Spreadsheet Software (6 credits)
  • Promote equality, diversity and inclusion in the workplace (3 credits)
  • Manage team performance (4 credits)
  • Manage individuals’ performance (4 credits)
  • Manage individuals’ development in the workplace (3 credits)
  • Chair and lead meetings (3 credits)
  • Encourage innovation (4 credits)
  • Procure products and/or services (5 credits)
  • Implement change (5 credits)
  • Implement and maintain business continuity plans and processes (4 credits)
  • Participate in a project (3 credits)
  • Using email (3 credits)
  • Database Software (6 credits)
  • Presentation Software (6 credits)
  • Word Processing Software (6 credits)
  • Website Software (5 credits)
  • Develop and maintain professional networks (3 credits)
  • Develop and implement an operational plan (5 credits)
  • Manage physical resources (4 credits)
  • Prepare for and support quality audits (3 credits)
  • Manage a budget (4 credits)
  • Manage a project (7 credits)
  • Manage business risk (6 credits)
  • Recruitment, selection and induction practice (6 credits)

Optional Group C

  • Understand the customer service environment (5 credits)
  • Principles of digital marketing and research (7 credits)
  • Principles of marketing stakeholder relationships (3 credits)
  • Principles of market research(5 credits)
  • Principles of leadership and management (8 credits)
  • Principles of Social Media within a Business (6 credits)