To achieve the full qualification candidates must achieve a minimum of 45 credits in total.

This comprises of

  • All of the mandatory units (21 credits)
  • A minimum of 14 credits from Optional Group A
  • A maximum of 10 credits from Optional Group B
  • A maximum of 6 credits from Optional Group C
  • A minimum of 36 credits must be at Level 2 or above.

Mandatory Units

  • Communication in a business environment (3 credits)
  • Principles of providing administrative services (4 credits)
  • Principles of business document production and information management (3 credits)
  • Understand employer organisations (4 credits)
  • Manage personal performance and development (4 credits)
  • Develop working relationships with colleagues (3 credits)

Optional Group A

  • Health and safety in a business environment (2 credits)
  • Use a telephone and voicemail system (2 credits)
  • Meet and welcome visitors in a business environment (2 credits)
  • Manage diary systems (2 credits)
  • Produce business documents (3 credits)
  • Collate and report data (3 credits)
  • Store and retrieve information (4 credits)
  • Produce minutes of meetings (3 credits)
  • Handle mail (3 credits)
  • Provide reception services (3 credits)
  • Prepare text from notes using touch typing (4 credits)
  • Prepare text from shorthand (6 credits)
  • Prepare text from recorded audio instruction (4 credits)
  • Archive information (3 credits)
  • Maintain and issue stationery and supplies (3 credits)
  • Use and maintain office equipment (2 credits)
  • Contribute to the organisation of an event (3 credits)
  • Organise business travel or accommodation (4 credits)
  • Provide administrative support for meetings (4 credits)
  • Administer human resource records (3 credits)
  • Administer the recruitment and selection process (3 credits)
  • Administer parking dispensations (3 credits)
  • Administer finance (4 credits)
  • Buddy a colleague to develop their skills (3 credits)
  • Employee rights and responsibilities (2 credits)
  • Develop a presentation (3 credits)
  • Deliver a presentation (3 credits)
  • Contribute to the development and implementation of an information system (6 credits)
  • Monitor information systems (8 credits)
  • Analyse and present business data (6 credits)

Optional Group B

  • Process information about customers (3 credits)
  • Develop customer relationships (3 credits)
  • Deliver customer service (5 credits)
  • Bespoke Software (3 credits)
  • Spreadsheet Software (4 credits)
  • Processing customers’ financial transactions (4 credits)
  • Data Management Software ( 3 credits)
  • Using email (3 credits)
  • Presentation Software (4 credits)
  • Word Processing Software (4 credits)
  • Website Software (4 credits)
  • Payroll Processing (5 credits)
  • Participate in a project (3 credits)

Optional group C

  • Understand the use of research in business (6 credits)
  • Understand working in a customer service environment (3 credits)
  • Principles of marketing theory (4 credits)
  • Principles of digital marketing (5 credits)
  • Exploring Social Media (2 credits)
  • Principles of customer relationships (3 credits)
  • Principles of team leading (5 credits)
  • Know how to publish, integrate and share using social media (5 credits)
  • Principles of equality and diversity in the workplace (2 credits)
  • Understand the safe use of online and social media platforms (4 credits)